The full written deal behind every Luxucleen business.

1.Acceptance of these Terms

1. By accessing or using luxucleen.com (the “Site”), any Luxucleen page, tool, phone line, message thread or AI agent, or by requesting, buying or receiving any service from Luxucleen LLC (“Luxucleen,” “we,” “us” or “our”), you (“you,” “your,” the “Client,” “Customer,” “Owner” or “User”) agree to be bound by these Terms and by the service-specific agreement in Part II that applies to what you are buying.
2. If you do not agree to these Terms, do not use the Site or the services. Your continued use is a renewed acceptance of the version of the Terms then posted.
3. If you are entering into these Terms on behalf of a company or other entity, you represent that you are authorized to bind that entity, and “you” means that entity.

2.Definitions

In these Terms the following words have the meanings given here, whether or not capitalized:

“Luxucleen”

Luxucleen LLC, a Virginia limited liability company, SCC Entity ID 11952713, with its principal office in Midlothian, Virginia.

“Services”

Every service Luxucleen offers, including those described in Part II, together with the Site, the AI agents, the phone and messaging lines, and any related tool, content or communication.

“Site”

luxucleen.com and every page, subdomain, application and interface Luxucleen operates.

“AI Agent” / “Luxu”

The automated, artificial-intelligence assistants Luxucleen makes available on the Site, by phone, by message or in any product, which generate responses automatically.

“Orbits”

Luxucleen’s encrypted, zero-knowledge personal-storage feature, in which data is encrypted on your device with a key only you control.

“Service Agreement”

Any of the specific written agreements in Part II that you sign for a particular service.

“Content”

All text, data, graphics, software, audio, guides, prices and other materials made available through the Services.

“Your Content”

Anything you submit, upload, type, record or provide, including documents, business ideas, photos and information about you or your business.

“Fees”

The amounts payable for a Service, as stated on the Site or in the applicable Service Agreement.

“Professional”

A licensed attorney, tax preparer, accountant, broker, lender or other regulated professional, who is independent of Luxucleen unless expressly stated.

“Applicable Law”

All laws, rules and regulations that apply to you, to Luxucleen or to a Service, including the laws of the Commonwealth of Virginia and the United States.

3.Eligibility & legal capacity

1. You must be at least 18 years old and have the legal capacity to enter a binding contract. Some Services, such as trading-related content, require you to be 18 or older and are not offered to minors.
2. You must not be barred from receiving the Services under any Applicable Law, and you must not be located in, or a resident of, any jurisdiction subject to a comprehensive embargo or sanction that would make providing the Services unlawful.
3. You agree to provide accurate, current and complete information when you register, request a service or sign an agreement, and to keep it up to date.

4.Who Luxucleen is — and is not

1. Luxucleen is a Virginia small business that helps everyday people and small businesses get real things done: building and running businesses, organizing paperwork, running errands, building simple websites, and connecting people with the right licensed Professionals.
2. Luxucleen is not a law firm, is not an attorney, is not a notario, and does not practice law or provide legal representation.
3. Luxucleen is not a real-estate brokerage, is not a licensed real-estate agent, and does not act as your broker.
4. Luxucleen is not a bank, lender, money transmitter, credit-repair organization or debt collector, and does not extend credit, repair credit or promise funding.
5. Luxucleen is not a tax-preparation firm, accounting firm, investment adviser or broker-dealer, and does not prepare tax returns for filing, manage money, or give personalized investment advice.
6. Where a Service requires professional licensure, that work is performed by an independent, licensed Professional, whose fee is separate and disclosed to you in writing before it begins.

5.No professional advice; no advisory relationship

1. All Content, guides, AI-agent responses, estimates, examples and educational material are provided for general information only. They are not legal, tax, financial, investment, accounting, immigration, real-estate or other professional advice, and must not be relied on as such.
2. Using the Site, reading a guide, or talking with an AI agent does not create an attorney-client, fiduciary, broker-client, tax-adviser, investment-adviser or any other professional or advisory relationship between you and Luxucleen.
3. You are responsible for your own decisions. Before acting on anything you find here, you should consult a Professional licensed in your jurisdiction who can review your specific facts. Nothing here is a substitute for that advice, and no result is promised.

6.Scope of services & order of precedence

1. The Services you receive are those described on the Site and in the Service Agreement you sign. Luxucleen may decline any request in its discretion and does not promise to provide every Service to every person.
2. These Master Terms apply to all Services. A Service Agreement in Part II adds the specific deal for that Service.
3. Order of precedence. If a signed Service Agreement and these Master Terms conflict, the signed Service Agreement controls for that Service, but only to the extent of the conflict; in every other respect these Master Terms continue to apply. A separately negotiated and signed written contract (for example, a real-estate purchase or assignment contract) controls over both.

7.How agreements are formed & electronically signed

1. A Service Agreement is formed when you send the signing email generated by the “sign & send back” button (or otherwise deliver your written acceptance) and Luxucleen accepts it, in writing or by beginning performance.
2. Electronic signatures and records. You consent to transact electronically. Typing your full name in the signing email, clicking “send,” or otherwise indicating acceptance electronically, is your legally binding electronic signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. §7001 et seq., and the Virginia Uniform Electronic Transactions Act, Va. Code §59.1-479 et seq. It has the same effect as a handwritten signature on paper.
3. Right to paper. You may request a paper copy of any agreement or record, and may withdraw your consent to electronic records, by emailing hello@luxucleen.com; withdrawing consent may prevent Luxucleen from providing a Service that requires electronic delivery.
4. You are responsible for keeping the executed copy Luxucleen returns to you.

8.Accounts, registration & security

1. Some Services require an account or the submission of information. You agree to provide accurate information and to keep any password or access credential confidential.
2. You are responsible for all activity that occurs under your account or that uses your credentials, and you agree to notify Luxucleen promptly of any unauthorized use or suspected breach.
3. Luxucleen may suspend or close an account that is used in violation of these Terms, that appears compromised, or that is required to protect the Services or other users.

9.Communications consent; calls, texts & recording

1. By giving Luxucleen your phone number or by contacting our phone or messaging line, you agree that Luxucleen and its AI agents may call, text (SMS/MMS) and message you at that number for service, scheduling, confirmations, support and related purposes, including through automated systems.
2. Recording. Calls and voice interactions with the line or an AI agent may be recorded and transcribed for quality, training, record-keeping and to deliver the Service. Where the law of your jurisdiction requires all-party consent to record, your continued participation in the call after this notice is your consent; if you do not consent, end the call and contact us by email instead.
3. Message and data rates may apply and are your responsibility. Message frequency varies. You may opt out of non-transactional texts at any time by replying STOP, and get help by replying HELP. Opting out of texts may limit a Service that depends on them.
4. Consent to marketing messages is not a condition of purchasing any Service.

10.Artificial intelligence & automated agents

1. Luxucleen’s AI agents generate responses automatically using artificial intelligence. Their output can be incomplete, out of date, or wrong, and may not fit your specific situation.
2. AI output is Content and is subject to Section 5: it is information, not professional advice, and creates no advisory relationship. Do not rely on it for a legal, tax, financial, medical, immigration or other important decision without confirming it with a Professional.
3. You will not use an AI agent to attempt to obtain professional advice it is not permitted to give, to generate unlawful, harmful, infringing or deceptive material, or to probe, attack or reverse-engineer the system.
4. A human review of an AI interaction is available on request where a Service reasonably allows it. Luxucleen may log AI interactions to operate, secure and improve the Services, subject to Section 22.

11.Orbits & encrypted storage; your key

1. Orbits encrypts your data on your own device with a key derived from a secret only you hold. This is “zero-knowledge” storage: Luxucleen cannot read your Orbits data and cannot recover your key or passphrase.
2. You are solely responsible for remembering and safeguarding your key or passphrase. If you lose it, your data cannot be recovered by anyone, including Luxucleen, and it will be permanently inaccessible.
3. Orbits is provided on an “as is” and “as available” basis. Luxucleen does not warrant uninterrupted availability and is not liable for data you lose because you lost your key, because a device failed, or for reasons outside Luxucleen’s reasonable control. Keep your own independent backups of anything important.
4. You will use Orbits only for lawful content that you have the right to store.

12.Fees, charges, taxes & payment

1. You agree to pay the Fees stated on the Site or in the applicable Service Agreement for the Services you request. Fees are in U.S. dollars.
2. By providing a payment method or authorizing a charge, you represent that you are authorized to use it and you authorize Luxucleen and its third-party payment processors to charge it for the Fees and any authorized costs.
3. Third-party costs (for example, government fees, an independent Professional’s fee, advertising spend, domains or hosting) are separate from Luxucleen’s Fee, are disclosed before they are incurred, and are your responsibility unless the Service Agreement says otherwise. No cost is charged to you without your prior consent.
4. You are responsible for any taxes associated with your purchase, other than taxes on Luxucleen’s net income.
5. Late or failed payments may result in suspension of a Service. Luxucleen does not store full card numbers; card data is handled by PCI-compliant processors.

13.Subscriptions, recurring billing & auto-renewal

1. Some Services are offered on a recurring subscription (for example, website care at a monthly Fee). By starting a subscription you authorize Luxucleen to charge the recurring Fee to your payment method at the stated interval until you cancel.
2. Auto-renewal. Subscriptions renew automatically for successive periods at the then-current Fee until canceled. You may cancel at any time, effective at the end of the current billing period.
3. To cancel, use the method stated in the Service or email hello@luxucleen.com before the next renewal date. Unless Applicable Law or the Service Agreement provides otherwise, canceling stops future charges but does not refund the current period already paid.
4. If Luxucleen changes a recurring Fee, it will give you notice before the change takes effect, and your continued subscription after the effective date is acceptance of the new Fee.

14.Refunds, credits & chargebacks

1. Refund terms specific to a Service are stated in that Service’s agreement in Part II and control for that Service (for example: the immigration navigation fee is fully refunded if no licensed attorney will review your case; the website fee is due only if you keep the site; surplus recovery is contingent, with nothing due unless funds are recovered).
2. Except where a Service Agreement or Applicable Law provides otherwise, Fees for work already performed are earned when performed and are not refundable.
3. If you believe you were charged in error, contact Luxucleen first so it can review and, where appropriate, correct or refund the charge. Initiating a chargeback without contacting Luxucleen first, or for a Service that was delivered as agreed, is a breach of these Terms and may result in suspension of Services.

15.Revenue-share arrangements

1. Where a Service is offered on a revenue-share basis (see the Build-Your-Business Agreement in Part II), Luxucleen’s share is the stated percentage of the business’s net profits, calculated and paid as described in that agreement, with a plain monthly statement.
2. Revenue share is not a guarantee of income, profit or any result. A business can make nothing. Nothing in a revenue-share arrangement is investment, securities or financial advice, and no security is offered or sold.

16.Your obligations & cooperation

1. You agree to give Luxucleen the accurate information, documents and access a Service reasonably needs, on time, and to review what Luxucleen prepares before it is submitted or relied on.
2. You are responsible for your own conduct and, where a Service supports your business (for example, hiring or work visas), for your own legal compliance, including wage, safety, tax, licensing and employment rules that apply to you.
3. Delays or errors caused by information you did not provide, or provided incorrectly, are your responsibility and may affect timelines and Fees.

17.Acceptable use; prohibited conduct

You agree not to, and not to help or permit anyone else to:

1. use the Services for anything illegal, fraudulent, deceptive, or harmful, or to launder money or evade taxes, sanctions or the law;
2. ask Luxucleen to build, run or assist a business or activity that is unlawful, unsafe, or against Luxucleen’s honesty rules;
3. submit false, stolen or misleading information or documents, or impersonate any person or entity;
4. infringe anyone’s intellectual-property, privacy, publicity or other rights;
5. upload malware, or attempt to gain unauthorized access to, disrupt, overload, or interfere with the Services or their security;
6. scrape, harvest, data-mine, or use bots to collect Content, or reverse-engineer, decompile or copy Luxucleen’s software, models, tools or methods, except as Applicable Law expressly permits;
7. resell, sublicense or commercially exploit the Services or Content without Luxucleen’s written permission; or
8. use the Services to harass, threaten, defame or harm any person, or in any way that violates Applicable Law.

Luxucleen may investigate and take any lawful action for a violation, including removing Content, suspending or ending Services, and reporting conduct to the authorities.

18.Intellectual property

1. The Site, its Content, and Luxucleen’s software, AI models, tools, templates, designs, text, graphics, brand, name, logos and methods are owned by Luxucleen or its licensors and are protected by intellectual-property laws. All rights not expressly granted are reserved.
2. “Luxucleen,” the Luxucleen logo, and related marks are trademarks of Luxucleen LLC. You may not use them without prior written permission.
3. When a Service builds something for you (for example, a business brand, a one-page website’s text and photos, or your customer list), what is yours stays yours, as detailed in the applicable Service Agreement; Luxucleen’s underlying code, templates and tools remain Luxucleen’s, and you receive the right to use the deliverable for its intended purpose.

19.Your licence to use the site; restrictions

1. Subject to these Terms, Luxucleen grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Content for your own lawful, non-commercial use of the Services.
2. This licence does not include any right to copy, modify, distribute, sell, lease or create derivative works from the Site or Content, or to use it to build a competing product, except as Applicable Law expressly permits or Luxucleen agrees in writing.

20.Your content, feedback & the licence you grant

1. You keep ownership of Your Content. You grant Luxucleen a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, process and display Your Content solely as needed to provide, secure and improve the Services you request, and as permitted by the Privacy terms.
2. You represent that you have the rights to Your Content and that it does not violate Applicable Law or these Terms.
3. Feedback. If you send suggestions or ideas about the Services, you grant Luxucleen a perpetual, irrevocable, royalty-free right to use them without obligation or compensation to you.
4. Portfolio. Luxucleen may reference or display work it delivered as an example of its services unless the Service Agreement says otherwise or you ask it not to.

21.Third-party services, professionals & links

1. The Services may involve, or link to, independent third parties — licensed attorneys and other Professionals, government offices and the DMV, county clerks, payment processors, hosting providers, and other vendors. Luxucleen does not control them and is not responsible for their acts, omissions, decisions, fees or content.
2. A Professional’s advice, work and fee are the Professional’s own. Government agencies decide their own matters. Luxucleen’s role is to coordinate and assist, not to guarantee any third party’s outcome.
3. Your use of a third-party service may be governed by that third party’s own terms, which are between you and them.

22.Privacy, confidentiality & data

1. Luxucleen treats your information as confidential and uses it to provide the Services you request. Information you give for a Service that involves a Professional is shared only with the Professional working on your matter, and is not shared with the government or anyone else except as needed for the Service or as Applicable Law requires.
2. Documents provided for a specific task (for example, a DMV errand) are used only for that task and are not kept afterward beyond what is reasonably needed or legally required.
3. Luxucleen’s handling of personal data is further described in its legal and privacy information; where those terms and these conflict on a privacy matter, the privacy terms control.
4. You will not submit other people’s personal information unless you have the right to, and you are responsible for the accuracy of what you submit.

23.Security; no guarantee of absolute security

1. Luxucleen uses reasonable administrative, technical and physical measures designed to protect information. Orbits additionally encrypts your data so that only you can read it (Section 11).
2. No method of transmission or storage is perfectly secure. Luxucleen cannot and does not guarantee that the Services or your information will never be accessed, altered or lost, and, to the extent the law allows, is not liable for events beyond its reasonable control.

24.Disclaimer of warranties

1. The services, the site, the ai agents and all content are provided “as is” and “as available,” with all faults and without warranty of any kind.
2. To the fullest extent permitted by law, Luxucleen disclaims all warranties, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement, and any warranty that the Services will be uninterrupted, timely, secure, error-free, or will produce any particular result.
3. No advice or information, whether oral or written, obtained from Luxucleen or an AI agent, creates any warranty not expressly stated here. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this Section may not apply to you.

25.Assumption of risk

1. Certain activities carry inherent risk. Trading and investing involve substantial risk of loss, are for persons 18 or older, and nothing on the Site is financial or investment advice or a recommendation. Real-estate transactions carry their own risks and are governed by their own separate written contracts. Starting or running a business may result in no profit or a loss.
2. You understand and voluntarily assume these risks. Your decisions and their outcomes are your own responsibility.

26.Limitation of liability

1. To the fullest extent permitted by law, Luxucleen and its members, managers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits, lost business, lost data, or loss of goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility.
2. Luxucleen’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you actually paid Luxucleen for the specific Service giving rise to the claim in the six (6) months before the claim arose, or (b) one hundred U.S. dollars ($100).
3. These limits do not apply to liability that cannot be limited under Applicable Law. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you. These limitations are a fundamental basis of the bargain between you and Luxucleen.

27.Indemnification

1. You agree to defend, indemnify and hold harmless Luxucleen and its members, managers, employees, contractors and agents from and against any claims, demands, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) Your Content or the information you provide; (c) your violation of these Terms or Applicable Law; or (d) your violation of any third-party right.
2. Luxucleen may, at its option, control the defense of any matter subject to indemnification, and you will cooperate.

28.Term, suspension & termination; survival

1. These Terms apply while you use the Services and, for any Service Agreement, for the term stated in it (many are month-to-month and either party may end them on 30 days’ written notice, as specified in Part II).
2. Luxucleen may suspend or terminate your access to the Services, or a Service Agreement, immediately if you breach these Terms, if required by law, to protect the Services or others, or if a business or request turns out to be unlawful or against Luxucleen’s honesty rules.
3. On termination, amounts owed for work performed remain due, and any part of these Terms that by its nature should survive — including Sections 5, 14, 18, 20, 24, 26, 27, 30–33 and 40 — survives.

29.Informal dispute resolution first

1. Most concerns can be resolved quickly. Before starting an arbitration or court case, you agree to first contact Luxucleen at hello@luxucleen.com with a short written description of the dispute and the relief you want, and to give the parties 30 days to try to resolve it in good faith.
2. This step is a condition of starting a formal proceeding. The 30-day period tolls any applicable limitations period.

30.Binding individual arbitration

1. Please read this Section carefully — it affects your legal rights. Except for the matters carved out below, any dispute, claim or controversy arising out of or relating to the Services or these Terms that is not resolved informally will be resolved by final and binding individual arbitration, rather than in court, administered under the rules of a recognized arbitration provider then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
2. The arbitration will be conducted by a single neutral arbitrator, seated in or near Richmond, Virginia, or by telephone or video, or on documents alone, as the rules allow. The arbitrator decides all issues, except that a court decides the enforceability of the class-action waiver in Section 31.
3. Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized use.
4. Nothing in this Section prevents either party from bringing a matter to the attention of a government agency, which may seek relief on your behalf.

31.Class-action & jury-trial waiver

1. You and Luxucleen agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding.
2. To the extent any dispute proceeds in court rather than arbitration, you and Luxucleen each waive any right to a jury trial.
3. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section and Section 30 remain in force.

32.Your right to opt out of arbitration

1. You may opt out of Sections 30 and 31 by emailing hello@luxucleen.com with the subject “Arbitration Opt-Out” within 30 days after you first accept these Terms, stating your name and that you opt out. Opting out will not affect any other part of these Terms.

33.Governing law & venue

1. These Terms and any dispute are governed by the laws of the Commonwealth of Virginia and applicable U.S. federal law, without regard to conflict-of-laws rules.
2. For any matter not subject to arbitration, you and Luxucleen consent to the exclusive jurisdiction and venue of the state and federal courts located in or serving Chesterfield County, Virginia.

34.Changes to these Terms

1. Luxucleen may update these Terms from time to time. The “Last updated” date at the top shows when. Material changes will be indicated by updating that date and, where appropriate, by additional notice.
2. Changes are effective when posted. Your continued use of the Services after the effective date is your acceptance of the updated Terms. If you do not agree, stop using the Services. Changes do not apply retroactively to a dispute of which Luxucleen had notice before the change.

35.Changes to services & pricing

1. Luxucleen may add, change, suspend or discontinue any Service or feature, and may change prices, in each case on a going-forward basis. For a Service you have already signed and paid for, the price and terms in your signed Service Agreement continue to apply for its stated term.

36.Force majeure

1. Luxucleen is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, utility, network or internet failures, third-party service outages, or government action.

37.Assignment & successors

1. You may not assign or transfer these Terms or any Service Agreement without Luxucleen’s prior written consent. Luxucleen may assign them, including in connection with a merger, acquisition, reorganization or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

38.Relationship of the parties

1. You and Luxucleen are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or franchise relationship, or makes either party the agent of the other, except a limited agency you expressly grant for a specific task (for example, a Virginia DMV power-of-attorney form VSA-70 naming Luxucleen for one errand).
2. Neither party may bind the other or incur any obligation on the other’s behalf except as expressly authorized in writing.

39.Notices

1. Luxucleen may give you notices by email to the address you provided, by posting on the Site, or by message to your phone number. You are responsible for keeping your contact details current.
2. You give Luxucleen notice by emailing hello@luxucleen.com, or by mail to Luxucleen LLC, Midlothian, Virginia. Notices are effective when sent (for email) or received (for mail).

40.Severability, waiver, headings & entire agreement

1. Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force.
2. Waiver. Luxucleen’s failure to enforce any right or provision is not a waiver of it. A waiver is effective only if in writing and signed by Luxucleen.
3. Headings. Section headings are for convenience only and do not affect interpretation.
4. Entire agreement. These Master Terms, together with any Service Agreement you sign and any policy expressly incorporated by reference, are the entire agreement between you and Luxucleen on their subject matter and supersede all prior discussions and understandings.

41.Your consumer rights & clean-business rule

1. Nothing in these Terms waives any right you have under a consumer-protection law that cannot be waived. Where such a law gives you a right that conflicts with these Terms, that right controls to the extent required.
2. Your right to your own attorney. You always have the right to have your own attorney review any agreement before you sign it, and, for services you could do yourself (such as filing a surplus claim directly with a county), to do it yourself at no cost to Luxucleen. Our services are a choice, not a requirement.
3. Clean business only. Luxucleen will not build, run or assist anything illegal, unsafe, deceptive, or against its honesty rules, and may end any engagement immediately if it turns out to be one of those.
4. Accessibility. Luxucleen aims to make the Site usable by everyone; if you have trouble accessing any part, email hello@luxucleen.com and we will help.

42.How to reach us

Questions about these Terms, a request for a paper copy, an arbitration opt-out, or any concern:

Luxucleen LLC
Midlothian, Virginia · SCC Entity ID 11952713
Email: hello@luxucleen.com
Or use the contact page.